|
Ordering Information and Customer Service
www.thesouthweststore.com is the southwestern lighting retail website
for Kiva
Lighting, which has been manufacturing and selling premium ceiling fans and lighting since
1991. We specialize in rustic, southwestern and custom lighting along
with low prices on traditional lighting. We ship UPS
Nationwide and Canada. Normal business hours are from 7:30 AM to
6 PM
Monday through Friday mountain time.
Please feel free to leave a message if
you get our answering machine, we sometimes are in the shop grinding and
welding and not able to hear the phone ring! We are also known to work late
many days and weekends so don't hesitate to call after normal business hours.
We manufacturer many of the lights ourselves to offer you more
variety and choices. Below are some actual pictures from our
office and shop.
As one of the oldest, largest and most established rustic and
southwestern website companies, you can feel confident we will
stand behind our products!
 |
 |
 |
 |
 |
 |
| Building a Chandelier |
Forming a Wall Light |
Wiring Lights |
Rolling Lights |
Hand Sanding Ceramics |
Taking Orders |
As part of our ongoing commitment to customer satisfaction, we
offer a full guarantee on our products, even ones custom made
just for you! Shopping over the internet is fun and often easier
than in stores, but does have some limitations, chiefly not
being able to actually see and touch the merchandise. We want
you to be happy with your purchase and if for any reason the
lights, fans or accessories do not meet with your approval,
simply send them back insured in their original box with all the
parts in "like new" condition , including the boxes, and in
resalable condition for a full credit towards any additional
purchase. Ceiling fans and chandeliers cannot have been
installed as we cannot sell them once the wires have been cut.
There is a 50% restocking fee on cash or credit card refunds to
cover our shipping and handling costs. Missing or damaged parts
will be charged a restocking fee equal to the cost to return
them to like new condition. We highly recommend double boxing
the products to prevent any damage to both the items and the
boxes. Any damage will be the senders responsibility. Compare
this to most lighting and even big Depot stores that will not
take back custom order items at all, and you can see how
confident you will be in the quality and value of our products.
Standard ground shipping is included in the prices for the
contiguous. Be aware that many companies offer low prices but add
excessive amounts of shipping and handling to your order.
Always ask what shipping costs are if they are not included i
the price. Shipping costs to Canada, Hawaii, Alaska and Puerto
Rico typically range from 10% to 15% of the cost of the item. 2nd and
next day shipping varies by location so please call for a quote.
Please call us at (800) 275 -
5482 if you have any questions.
Our custom lighting is hand made to order. For color chips and general information, please fill out this form
and someone will contact you and/or mail up to 10 free color sample
chips. Or feel free to call us toll free at (800) 275 -
5482 or (505)
342- 9044. This is a retail site and we welcome the opportunity to discuss your lighting
needs. Due to the high cost of printing and flexibility of the internet,
we do not have catalogs to send out. Please use this site as your catalog and
give us a call for specific questions or information.
Color Chip Request and Question Form
|
