As part of our ongoing commitment to customer satisfaction, we offer a full guarantee on our products, even ones custom made just for you! Shopping over the internet is fun and often easier than in stores, but does have some limitations, especially not being able to actually see and touch the merchandise. We want you to be happy with your purchase and if for any reason the lights, fans or accessories do not meet your approval, simply send them back insured in their original box with all the parts in “like new” condition, including the boxes, and in resalable condition for credit.
There is a 25% restocking charge on all products. All items must be returned in like new condition, in the original packaging, and be ready to resell as a new product.
If the cardboard boxes arrive too damaged for us to reship the products, we will not be able to provide a credit and you will have to file a claim with your shipping company. Ceiling fans and chandeliers cannot have been installed as we cannot sell them once the wires have been cut. Missing or damaged parts will be charged a restocking fee equal to the cost to return them to like new condition. We highly recommend double boxing the products to prevent any damage to both the items and the boxes. Any damage will be the sender’s responsibility.
Comparison of typical returned box versus new one
We can not sell this merchandise as “New”
Warranty on Ceiling Fan Motors
We offer original owners a lifetime warranty on Ceiling Fan motors. If the fan should fail to operate properly, please contact us before shipping the fan to us. It is far more common for controls on a fan to fail than the motor itself. A few diagnostic questions will help us determine if the fan needs to shipped back to us for repairs or if easily serviced components are needed. If the fan needs to be serviced at or facilities, you will need to ship back all requested parts for servicing. Kiva Lighting will repair or replace all necessary parts at our discretion and return the fan to you as quickly as possible.