CONTINENTAL U.S. SHIPPING
Free Shipping is offered on select items.
Shipping charges are based on your order total before discounts. Stock items ship from our facility within 3 to 5 business days. Because most of our items are made to order and customized just for you; most orders are shipping from our facility 14 to 16 weeks after your order is placed and will be delivered via UPS Ground, UPS Freight or USPS. Depending on your location, most orders will arrive within 4 – 7 business days after departing our facility. For expedited shipping, please contact our Customer Care team.
Certain larger items may be shipped via Freight Carrier (truck delivery) and are delivered curbside. Please inspect all Freight shipments for damage before signing for the delivery. These shipments may take up to 7 – 10 business days for delivery.
Certain items may require Additional Shipping charges based on size or weight. These items are indicated by an “Additional Shipping” message on the product page and the specific charges can be seen once the item has been added to your cart.
OUTSIDE CONTINENTAL U.S.
For orders shipping to Alaska, Hawaii or U.S. territories, please contact our Customer Care team for a quote.
For orders shipping to CANADA, please contact our Customer Care team for a quote. At this time, Kiva Lighting is only making limited international deliveries, however, please contact Customer Care for delivery locations.
• If after your order is placed, an item on your order is determined to be on back-order we will notify you by email with an expected shipping date
• Items that ship directly from the manufacturer are charged to your credit card when the order is placed. In some instances, these items may take up to 12 to 16 weeks for delivery
• Some products are shipped in multiple containers
• Certain products may require assembly
• WE RECOMMEND THAT ALL HARDWIRED ELECTRICAL ITEMS BE INSTALLED BY A QUALIFIED LICENSED ELECTRICIAN